Gardeners South Croydon Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners South Croydon provides gardening and related services to residential and commercial customers. By making a booking, accepting a quote, or allowing work to commence, you agree to be bound by these Terms and Conditions.

References to we, us and our mean Gardeners South Croydon. References to you and your mean the customer or client engaging our services. These terms apply to all gardening, maintenance, clearance and related services carried out by us within our service area in and around South Croydon and the wider region we cover.

1. Scope of Services

We provide a range of gardening and outdoor maintenance services, which may include but are not limited to lawn mowing, hedge trimming, pruning, weeding, planting, garden clearance, soft landscaping, and general garden maintenance.

The exact services to be provided for each job will be agreed with you during the enquiry and quotation stage. Any descriptions given verbally, in writing, or via promotional materials are for general guidance only. Only services specifically listed in the agreed quote, booking confirmation, or written correspondence form part of our contractual obligations.

2. Booking Process

You can make an enquiry for gardening services by contacting us through our website or other communication methods we make available. When you submit an enquiry, we may request information about your property, garden size, type of work required, access arrangements, and any particular requirements or restrictions.

Following your enquiry, we may offer an estimate based on the information provided, or arrange a visit to your property to assess the work in more detail. Any estimate given before a site visit is indicative and not binding. The final price will be confirmed once we have sufficient information to assess the scope, timings and resources required.

A booking is considered confirmed when you have accepted our quote or estimate, and we have acknowledged the booking and provided a date or time frame for the work. For larger projects or regular maintenance contracts, we may issue a written agreement or schedule of works which will form part of these terms.

It is your responsibility to ensure that all details of your booking are accurate, including your name, property address, access instructions, and the description of the required services. If any of this information changes, you must inform us as soon as reasonably possible so that we can update the booking and, if necessary, amend the price or schedule.

3. Access to the Property

You must provide safe and reasonable access to your garden or outdoor space on the scheduled date and time. This includes ensuring that gates, side entrances, communal access ways, and any coded or key access points are available to our gardeners.

If we are unable to gain access to the property at the agreed time, we may, at our discretion, treat this as a late cancellation and apply a charge to cover our time and travel costs. We are not responsible for any delay or inability to complete the work where access is restricted or unsafe.

You must inform us of any known hazards at the property, such as loose paving, unstable structures, sharp objects, or hazardous materials. We reserve the right to refuse to work in areas we consider unsafe, without liability to you, though charges may still apply for time and attendance.

4. Customer Obligations

You agree to provide accurate information about the garden condition and the work required. If, on arrival, the garden is significantly different from the description given at the time of booking, we may revise the quote or estimate, reschedule the work, or refuse to carry out the service.

You agree to keep pets, children and other occupants away from the immediate working area while our gardeners are on site, to ensure safety and allow us to carry out the work efficiently.

You must not request our gardeners to perform services that fall outside their agreed duties, such as heavy construction, electrical work, or tasks that are unsafe or illegal. Any request for additional services must be agreed with us in advance.

5. Pricing, Estimates and Quotes

Prices for our gardening services may be based on an hourly rate, a fixed fee, or a combination of both, depending on the nature of the work. We will inform you of the basis of pricing before you confirm your booking.

All quotes and estimates are provided in good faith based on the information available at the time. If, during the work, it becomes apparent that the job is more extensive or complex than anticipated, we will notify you and may propose an adjusted price or an additional visit. We will not proceed with chargeable additional work without your agreement.

Unless otherwise stated, prices do not include the cost of plants, materials, specialist equipment hire, or removal of green waste. Any such items or services will be set out in your quote or agreed separately in writing.

6. Payment Terms

Payment is due in accordance with the terms notified to you at the time of booking, which may vary depending on the type and scale of the work. For one-off jobs, payment is usually required on completion of the service. For larger projects or ongoing maintenance, we may require a deposit or partial payment in advance, with the balance payable after completion or at agreed intervals.

We accept a range of payment methods, which will be communicated to you when you confirm your booking. Payment is considered received only when cleared into our account or taken through our approved payment facility.

If payment is not made by the due date, we reserve the right to charge interest on the overdue amount at the statutory rate allowed under UK law, as well as any reasonable costs we incur in recovering the debt. We may also suspend or cancel further work until all outstanding amounts are settled.

7. Cancellations and Rescheduling

You may cancel or reschedule a booking by giving us notice. To avoid charges, we typically require at least 24 hours notice before the scheduled start time, unless we have specified a different period in your booking confirmation or written agreement.

If you cancel or reschedule with less than the required notice, we may charge a late cancellation fee to cover our time, administration, and any loss of opportunity to reallocate the booking slot. The amount of this fee will be communicated in our booking information or at the time of confirmation.

If we need to cancel or reschedule a booking due to unforeseen circumstances, such as severe weather conditions, staff illness, or other factors beyond our reasonable control, we will notify you as soon as possible and offer an alternative date. We will not be liable for any losses you may incur as a result of such changes.

8. Service Standards and Complaints

We aim to deliver our services with reasonable care and skill, in line with good industry practice for gardening work in the UK. If you are dissatisfied with any aspect of the service, you should let us know as soon as possible, ideally within 48 hours of the work being carried out.

We may request photographs or an opportunity to revisit the property to assess the issue. Where we consider that the service has not met the agreed standard, we may, at our discretion, offer to rectify the work, provide a partial refund, or make another appropriate adjustment. This will be your sole and exclusive remedy in respect of service dissatisfaction.

9. Liability and Limitations

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under UK law.

Subject to the above, our total liability to you for any loss or damage arising out of or in connection with the services, whether in contract, tort, or otherwise, shall be limited to the total amount paid or payable by you for the specific service giving rise to the claim.

We are not liable for any indirect or consequential loss, including loss of profit, loss of enjoyment, or loss of business opportunity. We are also not liable for any pre-existing damage or defects at your property, or for issues arising from poor maintenance or misuse after the completion of our work.

You are responsible for ensuring that any plants or landscaping features we install are cared for appropriately after our visit, including watering, feeding, and protecting from pests or extreme weather, unless we have specifically agreed an ongoing maintenance plan with you.

10. Damage to Property

We will take reasonable care to avoid damage to your property while carrying out gardening services. However, minor damage or wear may be unavoidable when performing tasks such as hedge cutting, pruning, clearance, or the use of machinery.

You must inform us prior to the work of any underground or concealed services, such as irrigation pipes, electrical cables, or drainage systems. We are not responsible for damage to any services or structures that were not reasonably apparent or disclosed to us in advance.

If we cause damage due to our negligence, you should notify us as soon as possible and, where appropriate, provide photographs or evidence. We may arrange a repair, offer compensation, or provide another suitable remedy, taking into account the age, condition, and value of the damaged item or area.

11. Waste Removal and Environmental Regulations

During many gardening tasks, green waste such as grass cuttings, pruned branches, weeds, and leaves will be generated. Our standard service may include neatly bagging or piling this waste within your property for your disposal, unless agreed otherwise.

Removal and disposal of waste from your property is not automatically included in our prices. Where we agree to remove green waste, this will be itemised in your quote and charged accordingly. All waste we remove will be handled in compliance with applicable UK waste management regulations.

We do not remove hazardous waste or materials that require specialist disposal. This includes, but is not limited to, asbestos, contaminated soil, chemicals, or certain treated timbers. You are responsible for arranging appropriate disposal of such items using licensed contractors where necessary.

12. Use of Tools, Equipment and Materials

Our gardeners will usually provide their own tools and equipment required to carry out the agreed work. From time to time, we may need to hire specialist machinery, which will be agreed and charged in advance.

You must not use our tools or equipment without our express permission. We are not responsible for any injury or damage caused by your unauthorised use of our machinery or tools.

Where we supply plants, soil, compost, or other materials, we will use reputable suppliers. Natural variation may occur in plant size, colour, and growth, and we cannot guarantee specific outcomes, flowering times, or longevity, as these depend on ongoing care and environmental conditions.

13. Insurance

We maintain appropriate insurance cover for our gardening activities in line with industry standards within the UK. This typically includes public liability insurance to provide protection against certain types of accidental damage or injury caused in the course of our work.

Our insurance does not replace your own home or property insurance, and you remain responsible for ensuring that your property is adequately insured.

14. Force Majeure

We are not liable for any delay or failure to perform our obligations where this is caused by events beyond our reasonable control, including but not limited to severe weather, flooding, drought restrictions, strikes, accidents, civil disturbances, or interruptions to utilities.

In such circumstances, we may suspend or reschedule the services and will make reasonable efforts to inform you and minimise disruption.

15. Privacy and Data Protection

We collect and use your personal data only for the purposes of managing your enquiries, providing our gardening services, administering payments, and communicating with you about your bookings. We will handle your personal information in accordance with applicable UK data protection laws.

We do not sell your personal data to third parties. We may share limited information with trusted partners or contractors where necessary to deliver our services, process payments, or meet legal obligations.

16. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, legal requirements, or business practices. The version in force at the time you make a booking will apply to that booking. We may also notify you of significant changes if you have an ongoing maintenance agreement with us.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or in connection with these terms or the services, whether in contract, tort, or otherwise.

18. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

19. Entire Agreement

These Terms and Conditions, together with any written quote, booking confirmation, or service agreement, constitute the entire agreement between you and Gardeners South Croydon in relation to the services we provide. You acknowledge that you have not relied on any statement or representation that is not expressly set out in these documents.